National Association of Funeral Directors (NAFD)

Video: The Role of The National Association of Funeral Directors (NAFD)

In this video, John Adams of Perry & Phillips Funeral Directors had the great privilege of chatting with Mr. Jon Levett the Chief Executive Officer (CEO) of the National Association of Funeral Directors (NAFD) at National level about the role of the NAFD in particular, and the future of the industry.

The Funeral Arbitration Scheme

NAFD Resolve is an independent conciliation and arbitration scheme designed to resolve complaints from clients relating to NAFD member funeral firms.

To find out more, please click on the link below to view their website:



The Funeral Planning Authority

The Funeral Planning Authority (FPA) is an organisation set up by the industry to regulate providers in the UK pre-paid funeral plan industry. Their primary aim is to ensure providers are operating in a manner that will result in customers getting the funeral they have paid for when it is needed.

They do this by checking that all registered providers are abiding by a set of Rules and a Code of Practice, which goes above and beyond the minimum required standards. They also help customers who have a complaint about a provider by providing advice and attempting to resolve matters with the provider. If a resolution is not possible they will provide access to our independent dispute resolution process.


Perry & Phillips Funeral Directors are members of the National Association of Funeral Directors and act in accordance with The Code of Practice that sets out the high standard of service that bereaved families may expect from its members.


Being a Family run establishment, we also strive to ensure our environmental procedures are at the highest of standards and are constantly being reviewed. You can download our policy here below.

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